FAQ -Questions les plus posées
Tu trouves les réponses sur tes questions souvent déjà dans les FAQ. Dans les rubriques differents il y a surment de réponses qui peuvent t`aider.
- Questions about your order
- Questions about the payment
- Questions about the shipment
- General questions
- Questions about products
- Questions about returns
Put your cat clothes on
* the email address you provided at registration is incorrect
* our email got lost in the spam folder
If both is not the case, please contact our customer hotline. .
Nickles and Dimes
Important: When paying by Paypal please always enter your order number in reason for transfer!
Our Paypal account: paypal[at]rockabilly-rules.com
The entering of your credit card details takes place during the ordering process. None of your credit card details are stored by us.
The man comes around
If you desire, you can enter a different delivery address than the billing address. You can enter up to 5 different delivery addresses into your address book and set your preferred address.
Monday, Tuesday, Wednesday, Thursday und Friday.
Your purchase will immediately be send after receipt of payment.
According to terms and conditions of DPD and DHL, following time is needed to deliver your purchase:
Germany: 1-3 business days
Germany: 1-3 business days
EU: 1 - 4 business days
AT, BE, CH*, CZ, DK, FR, LU, NL, PL, SI, UK: 2-3 busniess days
EE, ES, FI, HU, IE, SE, SK: 3-4 business days
IT: 2-4 business days
LT, LV, NO*, PT: 4-5 business days
* Estimated shipping time is calculated without possible customs clearance.
Rockabilly Rules OK
It's quite easy: Just enter the code into the "voucher code field", during checkout. The amount of the voucher will be deducted from the total amount of your order (excluding shipping costs). The final billing amount will then be displayed in the order overview.
If there is a remaining value, then, the remaning amount of your voucher will be credited to your customer account and will be deducted from your next purchase.
Please note that shipping costs aren't billable with voucher and coupon codes!
Every now and then, a product is sold out. At Rockabilly Rules, you have the opportunity to be automatically notified via email when a product is back in stock. Just click on the desired size/color, enter your name and your email address and send yout request. Once the desired item is back in stock, you will automatically receive a reminder via email.
You can find an overview of all items you requested in your customer account.
However, at Rockabilly Rules, you have the opportunity to be automatically notified via email when a product is back in stock.
Just click on the desired size/color, enter your name and your email address and send yout request. Once the desired item is back in stock, you will automatically receive a reminder via email.
Unfortunately it is not possible to store all sizes in our local shop. If you want to come to our store to buy or to try an item on, it would be helpful if you would call beforehand to query your desired item or to ask if we can put it aside. In our local store, you can reach us by phone at 0201/79870026.
Please note that a reservation isn't an order!
But you can also reach us by phone at following numer:
(0201) 87786787
You can find your wish list Here.
That's my desire
We always strive to give exact size indications for all of our products. If there isn't any special size indication for an item, then it's because it fits true to size.
You can always contact us via email if you have any questions concerning the size of a product. There is a "Ask a question" button at every product's page with which you can contact us, so that we can help you to find the perfect size.
But please make sure that you've checked the page for a size indication table of your desired item, first.
Moreover, it may also be useful to look at reviews by other customers.
But you can also come to our shop "Red Hot and Blue" in Essen and try your desired clothes on and take them with you right away.
Return to sender
You can always find the return form together with the invoice in your package. Just fill out the form and send it back carefully with your package, so that we can process your return as fast as possible.
Due to organizational and logistic issues, a refund or a new delivery can take a bit more time than your first delivery.
Important: The returned item must be unworn and unwashed, otherwise we cannot process an exchange and have to send it back to you.
Please send your return to following address:
Red Hot and Blue GmbH
Im Ahrfeld 3
45136 Essen
Germany
* Protection acheteurs via Papyal et le certificat "Google Trusted Shops".
** Les paiements réalisés sont transmis de manière sécurisée au partenaire de paiement paypal ou carte de crédit sans de ses informations de CB. L'alternative est uns virement d'avance sans dates personelles.
Warenzeichen und eingetragenen Warenzeichen (z.B. Dickies, TUK und Lucky13) sind Eigentum Ihrer rechtmäßigen Besitzer und dienen hier nur der Beschreibung.
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